Working closely with Nurlydiana, MWS Senior Social Worker Pamela Goh first ensured that the familyʼs basic needs were met by helping her apply for financial assistance. Resourceful and resilient, Nurlydiana sought to land a better-paying job even while she applied for aid. While she used to earn $200 a month, Nurlydiana now draws $3,000 a month as a courier.

Counselling was also provided to help Nurlydiana heal emotionally. Viewing Nurlydianaʼs case through a trauma-informed lens, Pamela identified her trauma symptoms and worked with her to manage them. “I taught her simple grounding techniques like tapping into her 5 senses to bring her back into the present moment whenever she gets flashbacks. This helps the symptoms like breathlessness subside,” shared Pamela.

Over time, Nurlydiana reported significantly fewer trauma-related symptoms, and found herself better able to manage her emotions and even be a role model for her children.

“I used to get triggered by the smallest things. At times, I would relapse (from past trauma). It was affecting my children, so I knew I needed help. Grounding techniques help me to control negative emotions like the anger I feel over my childhood incidents. Iʼm a lot calmer and level-headed now,” shared Nurlydiana.

Her husband added, “Sometimes, when I give my wife advice, it doesnʼt go through. But with Pamelaʼs help, she listens. Counselling has benefitted our marriage and children.”

In addition, over the 4 years that the Centre journeyed with Nurlydiana and her family, their financial situation not only stabilised, but improved markedly.

In 2022, Nurlydiana and her family upgraded to a 5-room flat and bought a car. The couple, who welcomed their fifth child in June 2022, is also financially stable enough to shoulder the grocery expenses of her parents and siblings.

“I never expected this much progress. My family and kids are very happy with the changes too,” said Nurlydiana.