MWS Family Service Centre – Tampines

General enquiry email: MWSfsct@copilot.com.sg

Referrals email: intake.mwsfsct@copilot.com.sg

MWS Family Service Centre – Tampines serves families and individuals who face complex and multiple challenges such as interpersonal issues, family conflict, marital disputes, parenting/child management issues, financial difficulties, abuse and domestic violence. We work with our clients to customise holistic care plans that meet their specific needs. These care plans may include counselling and group work, and bridges to other community resources.

Our Aims

Guide families and individuals in distress towards the path of healing and restoration
Work with clients towards improving their ability to advocate for themselves and to adapt to challenges

How We Serve

Based in the heartlands, we serve families who need social and emotional support by providing and coordinating assistance in the following ways:

Assess needs and provide casework intervention and counselling, to help families work towards solutions and nurture resilience
Conduct group work, to bring families with common needs together and encourage them that they are not alone in their journey
Provide information and make referrals to the appropriate agencies to address the family’s needs holistically
Do community work, to reach out to residents in the neighbourhood and provide resources that strengthen our community cohesion

Our Care Approach

Asset-Based Community Development

We identify and mobilise assets within the community — such as schools, churches, grassroots organisations, corporate and individual volunteers — to help families overcome their challenges
Our clients are also perceived as assets, with skills, resources and potential to contribute towards solutions

Trauma-informed Care

Recognising the complexity of the issues our clients face, we employ trauma-informed care principles to return agency into clients’ hands and encourage them to tap on their unique strengths as they manage their challenges
As clients with a history of trauma may have difficulty trusting others, MWS adopts the principles of trauma-informed care — such as ensuring our clients’ safety, respecting their boundaries, and jointly making decisions with them — which help improve outcomes

MWS Family Service Centre – Tampines is a partnership with Pentecost Methodist Church.

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